How much
will I make?
How and when do we
get paid?
How long should my
fundraiser last?
How does my purchase benefit the families
of the unit or fundraiser?
Is the purchase process
secure?
How can our sponsors pay you?
Do you ever come out
with new products?
How can I determine the quality of your products before
starting a fundraiser?
How do we get people to log-in and purchase from our page?
Can my friends and family forward our unit's fundraiser link
to their friends?
Can a unit conduct more than one fundraiser per year?
When will orders purchased through our fundraiser ship to the
customer?
What shipping methods do you use?
What if an item is out of stock when it is ordered? How do
back orders work?
What is your return policy?
What if my item arrives damaged?
I am just a disgruntled customer and I want to complain. Who
do I contact?
How much will I make?
You will receive 20% of total sales up to $500.00. For all sales above
that, you will receive 30%. So, if you sell an item for $10.00, you’ll receive a
$3.00 commission. Not bad for sending out a few emails! We handle the product,
shipping, and all customer service. All of our sales are tracked through PayPal.
You will receive an updated list of sales along with your commission check.
How and when
do we get paid?
You choose how you wish to be paid when you fill out the
entry form. You can choose either check
or money order, or PayPal. Typically checks are mailed within 7 to 10 days from
the close of the fundraiser. PayPal funds can be sent the day your fundraiser
ends.
How long should my fundraiser last?
The duration of your fundraiser depends on your fundraising goal. Most
fundraisers run about a month, longer during the Christmas holiday. You can set
up your fundraiser for a weekend, a week, or we can set it up as a continuous
program and send you a monthly check. As new products are added, they will
automatically be added to your site.
How does my purchase benefit the families of the unit or
fundraiser?
How the funds are used is entirely up to
the unit or organization conducting the fundraiser, which consists of the unit
leadership and the family members of the soldiers. Funds are typically used to
purchase gifts or flowers for soldiers who may have recently had a death in the
family or who are celebrating a birth. Some units use funds to pay for fallen
soldier memorial ceremonies or unit formals. They can also be used to provide
food for unit picnics (Organizational Days), holiday parties, Deployment
Homecoming ceremonies, or prizes for unit game nights. Again, how they are
used are up to each specific unit, and they are bound by
military guidelines as to
how the funds can be used, but for more specific information, you can contact
the specific unit's Family Readiness Group Leader.
Is the purchase process secure?
Yes! All of our transactions are handled
through a secure PayPal server. When your sponsors purchase one of your
fundraiser items, they are directed to the PayPal Secure Socket Layer web page
to complete the transaction. None of the credit card information is handled by
CavHooah, and transaction data is only sent to your fundraising organization to
track sales.
How can our sponsors pay you?
Your customers can pay with PayPal,
Mastercard, Visa, or American Express. If they wish to make a purchase by check,
all they need to do is simply submit the online
fundraiser order form and send
the check to the address at the bottom of the form. Once payment is received,
all products will be sent directly to the customer.
Do you ever come out with new products?
Yes, constantly! This is a brand new
program and products are being added weekly. If you are already running a
fundraiser, the products will be added automatically for you. Also, if you have
a specific product that you sell or make, and you would like to include it in
the Fundraiser Program,
email us and let us know what it is.
How can I determine the quality of your products before
starting a fundraiser?
CavHooah is currently preparing a Fundraiser Start-Up Kit, which will provide a
sampling of the different products available on the site. The kit will be
available at a wholesale price and will include the following:
1 Mini Cav Hat Ornament
1 Mini Cav Hat Magnet
1 Garter (red or yellow, depending on availability)
2 hat/lapel pins
2 wooden magnets
How do we get people to log-in and purchase from our page?
First, there is no log-in required, no membership, and no usernames or passwords
to remember. You will be sent a link to your page, and all you need to do is
promote that link. If you forget the link or someone loses it, just direct your
customers to CavHooah.com and
they can access all actively running fundraisers right from our home page. How
you spread the word is up to you, but using our partner ArmyFundraisers.com,you can send your friends an
electronic postcard, or eCard! Here are
some tips for success!
Can my friends and family forward our unit's fundraiser link
to their friends?
Absolutely, encourage your friends and FRG to forward the unique link on to
their friends. Remember your unit receives 20% of all the sales that are made up
to $500.00, then your commissions go to 30%. The more people who get your unique
link, the higher your sales will be.
WARNING: Spamming people with your fundraising link is not authorized,
specifically on military networks. You may only forward it to people you
personally know, and then they can forward it the same way.
Can a unit conduct more than one fundraiser per year?
Yes, units can run the fundraiser continuously and just choose to promote it at
different times of the year. Because some of our best selling products are
seasonal, this saves you the time of setting up new fundraisers all the time,
and as long as you are promoting it, it will continue to provide revenue for
your group or unit..
When will orders purchased through our fundraiser ship to
the customer?
Individual orders are shipped the same day or the day after they are received.
CavHooah makes every attempt to ship as timely as possible. Orders are never
held until the end of the fundraiser, as is the case with many.
What shipping methods do you use?
We use USPS, UPS, and DHL to ship our
products.
What if an item is out of stock when it is ordered? How do
back orders work?
On occasion there will be an item that may go on backorder. If this happens,
customers will be notified of the backorder situation and asked if they would
like to wait for their item to come in or if they would like to choose another
product.
What is your return policy?
CavHooah.com handles all returns and Customer Service issues. If you are not
fully satisfied with your purchase, we will gladly do an even exchange for
another item on the site. Unfortunately we can not refund any products purchased
through fundraisers as 20% to 30% of the money goes to the group that you’re
supporting. Exchanges must be done within 14 days of receipt of the item. You
pay the shipping to send the item back; however, CavHooah will ship your new
item at no cost back to you. Contact CavHooah via email or phone before shipping
any items back and request an exchange authorization form which will be emailed
to you. This form needs to be filled out and returned with the item.
What if my item arrives damaged?
If your products are damaged upon arrival, call or email CavHooah within 48
hours of receipt. We will email you a damage claim authorization and send an
envelope for the item to be returned in. We will then mail you a replacement
item at no cost.
I am just a disgruntled customer and I want to complain. Who
do I contact?
For more information, inquiries, comments,
complaints, or if you just need a warm and fuzzy, email me at
fundraiser@cavhooah.com
Ready to Start?
