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Our Shipping Policy | Alaska, Hawaii, and U.S. Territories | Canada | International Orders | Military Orders | Contact Us

Tracking Your Order

When you placed your order, you received an email with the order confirmation and a second email with the shipping/tracking information when the order ships. If you registered as a customer, you can log in and track your orders online. Login/Register here.

Shipping & Handling

We use U.S. Postal Service and UPS to ship your products. CavHooah offers Worldwide Shipping, to include APO and FPO shipping. Large orders can be insured and sent via Priority Mail. The shipping amount is determined by the weight and size of the order and its destination. Weather, natural disasters, and other events beyond our control may affect shipping and delivery times. If conditions are serious and expected to last longer than a brief period of time, special instructions may be added to order on the Checkout page.

Our new website also offers real-time shipping rates, so you know exactly how much your order will cost before you place it. As the site continues to develop, we will offer insurance as an automatic option, as well as additional shipping options.

NOTE: These are basic shipping charges. For custom orders, we will give you a price quote to include shipping costs. Items of increased size or weight will require additional cost. Most orders ship the same day unless it is not a stocked item. Continental U.S. delivery time is approximately 2-7 business days. We will ship to PO Boxes using USPS, but processing time will be increased by a few days and, if using a credit card, your PO Box shipping address MUST be the same as your credit card billing address (no shipments to 2nd party PO Boxes). We cannot provide a tracking number for USPS shipments to PO Boxes.

We do everything we can to ensure that you receive your order in a timely manner. However, once an order leaves our possession, we rely on our shipping carriers to get your order to you. We cannot be held responsible for orders that are delayed due to extreme weather, natural disasters, postal strikes, or just poor mail service. If your order gets lost in the mail system due to an incomplete, improper, or incorrect address, we cannot process a refund until the order returns back to us. If a shipment is processed with a valid tracking number and is identified as "delivered" by our carrier, the order is complete.  We cannot be held responsible for delivered packages that are lost, damaged, or stolen from their destination.

Orders in Alaska, Hawaii, and U.S. Territories

Includes the following areas: Guam, Marshall Islands, American Samoa, Alaska, Hawaii, Puerto Rico, Virgin Islands, Northern Mariana Islands, Federated States of Micronesia, and Palau. For custom orders, we will give you a price quote to include shipping costs. Items of increased size or weight will require additional cost. Most orders ship the same day unless it is not a stocked item. Delivery time is approximately 1-2 weeks.

Orders in Canada

For custom orders, we will give you a price quote to include shipping costs. Items of increased size or weight will require additional cost. Most orders ship the same day unless it is not a stocked item. Delivery time is approximately 1-2 weeks.

International Orders

For custom orders, we will give you a price quote to include shipping costs. Items of increased size or weight will require additional cost. Most orders ship the same day unless it is not a stocked item. Delivery time is approximately 1-2 weeks.

DUTY FEES: On International orders, customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient of your order and will vary from country to country. Contact your local customs office for details. Customs and duty fees do not apply to orders shipped to Military APO addresses. See our Military Shipping Page for details.

All orders shipped outside the USA are FINAL! We do not accept returns from outside the USA, so please be sure of the item and size when placing your order. For more info, please email customer service or view our Returns & Exchanges Policy. Note: In some countries, CavHooah shipments may require pick-up and signature, with proper identification, at Customs. Be sure to check your local regulations. We DO accept returns and exchanges for orders from active-duty US Military personnel, shipped to APO and FPO addresses up to 30 days.

Active Duty U.S. Military Orders

It is an honor and a privilege to serve America's fighting forces. As both a Silver and Gold Spur holder, my number one goal is to support our deployed Cav Troopers. Active-duty US Military orders, worldwide, are shipped to all US Military APO/FPO and stateside addresses. We accept Visa, MasterCard, American Express, Discover, PayPal, Western Union, and bank checks (money orders) from active-duty US Military personnel, foreign- or domestic-based.

Our Basic Shipping & Handling Charges apply for all US Military Orders. We take every opportunity to ship our APO orders out via Priority Mail. If your order requires rush delivery, just contact us and we will take care of you.

NOTE: PayPal payments REQUIRE a confirmed address; payments with an unconfirmed address will be automatically rejected by the system. This is to protect you from credit card fraud.

Duty Fees: No duty fees apply to orders shipped to active-duty US Military personnel based outside the USA, shipped to APO and FPO addresses.

See our Military Shipping Page for more info.