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Frequently Asked Questions

These FAQ's focus primarily on our Online Store, but as questions are added, they will cover the entire site, such as, "Am I authorized to wear a Stetson while walking in the PX if I paid for it?" and "Do I wear my spurs with the shank up or down?"

Is the purchase process secure?
How can customers pay you?
Do you ever come out with new products?
What is the best hat size for my head?
When will my order ship?
What shipping methods do you use?
How do I track my order?
What if an item is out of stock when it is ordered? How do back orders work?
What is your return policy?
What if my item arrives damaged?
I am just a disgruntled customer and I want to complain. Who do I contact?


 


Is the purchase process secure?

Yes! All of our transactions are handled through encrypted pages on a secure Authorize.net server. When you purchase an item, the transaction is completed through a Secure Socket Layer web page. None of your financial information is handled or stored by CavHooah, which keeps you safe!

How can customers pay you?

You can easily submit payment for products online with any major credit or debit card or PayPal. You can also purchase by check or money order. Once payment is received, all products will be sent directly to the customer.

Do you ever come out with new products?

Yes, constantly! This is a growing site, and new products are being added all the time. If you have a specific product that you would like to see here, or if you have a great Cav idea that you currently sell or make, and you would like to include it on the site, email us and let us know what it is.

What is the best hat size for my head?

We have created a great page with hat size and fit information HERE.


When will my order ship?

Individual orders are shipped the same day or the day after they are received. CavHooah makes every attempt to ship as timely as possible. Orders are never held unless an item is out of stock. Normally, stateside orders take 2 to 7 business days to ship. International shipping, APOs, and custom order ship times will vary. Please see our Shipping Page for details. Ship times on custom orders are listed on the individual custom product pages.

What shipping methods do you use?

We use USPS, UPS, and DHL to ship our products. CavHooah offers Worldwide Shipping, to include military APO and FPO addresses. Large orders will be insured upon request and sent via Priority Mail. The shipping amount is normally determined by the weight and size of the order and its destination. Weather, natural disasters, and other events beyond our control may affect shipping and delivery times. If conditions are serious and expected to last longer than a brief period of time, special instructions may be added to your order on the Checkout page. On International orders, customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient of the order and will vary from country to country. Contact your local customs office for details. Customs and import fees do not apply to APO/FPO shipments.


How do I track my order?

When you place an order, you will receive an email with the order confirmation and a second email with the shipping/tracking information when the order ships. If you register as a customer, you can log in and track your orders online. Login/Register here.

 


What if an item is out of stock when it is ordered? How do back orders work?

CavHooah makes every effort to maintain stock levels to meet customer demand. If an item is out of stock, it is listed when you select the product so you know before you make your purchase. On occasion there will be an item that may go on backorder. If this happens, customers will be notified of the backorder situation and asked if they would like to wait for their item to come in or if they would like to choose another product.

What is your return policy?

You can shop from home with the comfort of knowing that your order is backed by our Satisfaction Guarantee. This 30-Day Guarantee provides you with plenty of time to check items for quality. If for any reason you need to return or exchange an item, just contact our Customer Service department and we'll take care of the rest! We will gladly refund your order minus shipping. Exchanges must be completed within 30 days of receipt of the item. You pay the shipping to send the item back. Contact CavHooah via email or phone before shipping any items back and request an exchange authorization form which will be emailed to you. This form needs to be filled out and returned with the item. You can see our complete refund and exchange policy here.

What if my item arrives damaged?

If your products are damaged upon arrival, call or email CavHooah within 48 hours of receipt. We will email you a damage claim authorization and send an envelope for the item to be returned in. We will then mail you a replacement item at no cost.

 

I am just a disgruntled customer and I want to complain. Who do I contact? 

For more information, inquiries, comments, complaints, or if you just need a warm and fuzzy, email me.